If you have received a damaged item you may request for a full refund for the same by contacting us within 2 days of receiving the artwork.
If you receive an artwork different from the one you ordered you can inform us under 2 days of receiving the artwork for us to rectify the mistake.
Before you return the item(s) to us, please take a digital photo of the item and one of the shipping containers it arrived in, attach them to an email and send it to us. Please include in the body of the email: your order number, a brief description of the reason for the return.
The return request will be investigated and accepted or denied within 1 week of intimation of request.
Return request will be processed within 3 business days of acceptance of return claim by us. You will receive an email with a return form attached.
The item(s) have to be packed in the original tube/box they are received in and include the return form printed out and filled inside. Returns without the return form will not be accepted and no refund shall be given to on the same.
The item(s) will have to be shipped to us via a trackable method and the tracking number should be shared to us via an email along with a receipt for the shipping charges.
The shipping cost will be adjusted in the refund amount
THE FOLLOWING DEFECTS WILL BE ACCEPTED IN A CLAIM
If it is likely that the defects have been caused during transit (as evidenced by open or damaged packaging at the time of delivery) please report the problem immediately to the courier company and also inform us at the same time.
Please take a photograph of the painting and the packaging before releasing the package to courier company. If the problem is found to have been caused during transit, we will claim the amount from the courier company. A refund will eventually be made to us by the courier company. We will then reimburse to you the full amount of the refund that we receive from Courier company, within three working days of receipt.
If the defects were caused during transit (the packaging is sound but the painting is damaged) you may make a claim to us directly. Please take a digital photograph of the painting and the packaging and attach the images to an email. We will study the images and if it is found that a faulty product was dispatched by us, we promise to reimburse to you the full price that you paid to us on return receipt of the painting.